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Please check the Frequently Asked Questions before submiting your question.

  • Please double check UETR and/or Reference #, amount, currency and date of payment. Use them exactly from MT103 confirmation form.
  • If everything is correct, we can't help you. Sometimes it happens. May be this payment is not sent via SWIFT, but via other secure banking messenger. In any case, please contact your bank to get the status.
  • We do not respond to any inquiries related to this matter.
  • For some of the payments we can locate specific banks in the chain or even the whole route. For most - not.
  • When you pay for the 10 tracking attempts, you get an access to Payment Route Analysis which partially solves this problem. But it shows only the potential routes, not a specific bank where your payment is now.
  • If you don't see the exact bank, we don't have a technical ability to locate your payment now. Please contact your bank to get the info.
  • We do not respond to any inquiries related to this matter.
  • Ask in the sender's bank for the MT103 form and double check if the account # and other details are correct.
  • Wait for 1-3 business days, it is normal to process incoming SWIFT transfer.
  • Ask beneficiary to go to his bank with MT103 form and supporting documents. Probably payment stuck in the compliance.
  • We do not respond to any inquiries related to this matter.

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